Are you finding a place that consolidates all your reviews? Are you wondering if you can moderate your reviews before publishing them? Check your Reviews dashboard now.
Review dashboard is where you can see and curate all your reviews, both product and shop reviews from all available sources (web, emails, imported, SMS, etc.). From the Reviews dashboard, you can choose whether to publish your reviews or hide them, reply to your reviewers, feature the reviews on the Review Carousel, share them on social media, and so on.
By default, new reviews will be published automatically. You can adjust the Autopublish rating to determine the minimum rating for auto-publishing. For example, only reviews with at least a 4-star rating will be published. If you don't want to unpublish any reviews, simply click Hide to remove them from your shop.
Otherwise, you can choose to turn off the auto-publish feature to curate your reviews before publishing them. In this case, all reviews collected or imported will be hidden by default, and you can either Publish or Hide them.
By default, everybody visiting your product pages will be able to leave a review. However, you can restrict review creation by allowing only verified buyers and API users to create a review. Disabling web reviews will also hide empty Review Widgets from product pages.
You can edit existing reviews to fix typos or small inaccuracies. To edit reviews, click on the More icon and choose Edit Review.
An edit pop-up will appear and you can change the Name, Rating, Review Title, Review Body.
- Leaving a field blank will leave the field unchanged
- Make sure to enter the Reason for edit so everyone (including us) knows why the change happened
- After you submit the changes, your customer will receive an email to ask whether he or she will approve the changes.
Currently, users cannot update the review themselves.
Reply to reviews
You can reply to your reviews from the Reviews dashboard by clicking Reply. You can choose between:
- Public reply (widget): The reply will show in the Review Widget, and a notification will be sent to your customers.
- Private reply (email): An email will be sent to your customers.
You can change how your shop's name appears in the replies by going to Settings > Review Widget > Widget Body > Shop and Reviewer Details. Note: Reviewer Location is only available in our Awesome plan.